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Feedback, Complaints or Compliments

Therapy Train Stirling has two separate complaints procedures for our adult counselling and child therapy services as outlined below:

Feedback, Compliments or Complaints about our Adult Counselling Service or Counselling Training Courses

At Therapy Train Stirling CIC, we aim to keep the quality of our service to clients to a professionally high standard. If we did a good job to support you, please tell us by email via our contact page.

We aim to provide a quality service to all our clients, volunteers, students, colleagues and trainees. However, if you are dissatisfied with our adult counselling support or training services, please tell us what went wrong so that we can put it right as soon as possible. If you let us know how you think we can improve our level of service, we will listen.

For a full copy of our complaints procedure at Therapy Train Stirling CIC, please contact our Lead Director Rebecca Black via our contact page, and she will respond promptly to your complaint, to explain our complaints policy procedure in detail; if you would like a copy of our complaints policy procedure, please request this in your email and a copy will be made available to you in an appropriately readable format.

Feedback about our Play Therapy Service or Child/Parent Relationship Training

If you are dissatisfied with any aspect of your experience as a Service User regarding our administrative team, volunteers or any play therapists working with us, please note that Rebecca Black (Lead Director) will respond informally in the first instance to any Complainant. We aim to respond promptly to resolve any aspect of the service that could be improved.

Complaints Regarding Play Therapists

At Therapy Train Stirling, any of our Play Therapists will be associated with the British Association of Play Therapists, so if the first informal stage of the complaints review is unsatisfactory, a written complaint may be forwarded to:

Chair BAPT Professional Conduct Committee
1 Beacon Mews
South Road
Weybridge
Surrey
KT13 9DZ

Email: https://www.complaintsbapt.uk.com

The British Association of Play Therapists [BAPT] try to ensure that all BAPT Play Therapists offer the highest standards of care and service. However, you may be unhappy with the treatment or service you are given, or worried about the behaviour or health of a BAPT member. Please do talk to your Play Therapist in the first instance about your concerns to try and sort things out informally.